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Cyber Security Service Deliver Manager

Job description

About the company 
Our client is one of NZ and Australia's largest telecommunications network and they have been in the business over 60 years. They're committed to keeping Kiwi businesses secure online. 
Their service offering includes Managed Security, SOC, VCiso, Cloud security, PenTesting, Incident Response, advisory and much more! Cyber crime is on the rise and they are rapidly growing which means endless opportunities for career advancement within the organisation! 

About the role

The successful candidate will co-ordinate the activities required to deliver Cyber Security Services to customers as part of company's Managed Security Service offering. SDM will be responsible for conducting security focused service reviews, working closely with clients to understand security risks and threats and to make sure that all of the Cyber Security Services are fit for purpose.

  • Working within the customer interface, prioritize and advocate for  customers' interests, consolidating all facets of their cybersecurity services into a unified security solution.
  • Supervise the execution of customer cybersecurity projects, collaborating with project managers and coordinators to furnish regular project updates, enhancing visibility, managing risks, and ensuring customer satisfaction.
  • Collaborate with technical team members and practice leaders to bolster the delivery of managed services and projects for company's customers.
  • Foster ongoing relationships with customers in a personalised and genuine manner.
  • Identify, outline, and contribute to winning opportunities for expanding our service and product offerings with existing customers.
  • Collaborate with business and service leaders to proactively pinpoint improvements to our current service portfolio, proposing additional products and services to fill any identified gaps.
  • Ensure that all services and projects are delivered and invoiced accurately, efficiently, and punctually.
  • Devise, implement, and continuously refine tools, technologies, and processes to enhance our operations. 
What you need?
  • Experience in the use of management information from the following Security tools : SIEM, EDR, Vulnerability Intelligence or Behavioural Analysis.
  • Project Management Experience (PRINCE2, AGILE etc)
  • Understanding of incident response and Cyber Kill Chain.
  • ITIL Foundation Level (v3 or v4).
  • Background in a customer facing environment.
  • Demonstrable track record of maintaining strong relationships with customers.
  • Must be able to interpret and communicate customer issues in order to resolve or escalate as appropriate, in line with corporate standards, service levels and departmental work instructions, to ensure minimal disruption to users.
  • Must be able to demonstrate strong interpersonal and communication skills (both oral and written), with experience of liaising with both technical and nontechnical audiences.
  • Must be able to demonstrate an ability to manage a team and to prioritise workloads to ensure deadlines are met and achieve targets.

Desirable Skills
  • Operational knowledge of Service Level Agreements (SLAs) and their delivery.
  • Understanding of technical trends within the ICT or cyber security industry and how modern technology can be harnessed to enhance the delivery of services.
  • Experience working within a SOC.
  • Experience of working within technically complex environments or on a project with multiple participants.
What is in it for you?

•    Learning and development budgets for professional development
•    Internal career progression pathways
•    Hybrid/Flexible working
•    A range of retail discounts and benefits
•    Enhanced parental leave entitlements
•    Life Insurance
•    Wellbeing initiatives
•    EAP services
•    Group discounted medical insurance
•    Matched Employer superannuation contribution up to 5%

Need more information? Contact